Tag Archives: home damage

IF YOU DON’T SEE A CONSTRUCTION FLAW… IS IT THERE?

There is a right and wrong way to do pretty much anything, and at Crown Construction Contracting we do it right and strive for continuous improvement.

On a residential development I was involved with years ago I marked out walls that were out of plumb and decking and stair treads that needed to be secured properly.  The response from the framer stays with me as he stated that the items would be addressed if they make the punch list…or it’s not a flaw if the homeowner doesn’t see it and it survives the warranty period.  He fixed it but only after tearing everything marked with orange paint out with a sledgehammer.

As we traveled around the country we have had subcontractors argue if we are building a Swiss Watch, and say our expectations are exceeding industry standards.  When it was all said and done the installations were right.

Our uncompromising attitude toward quality is right.  Add up all the attention paid to detail and the customer gets a great product.  It doesn’t matter if it is a house, restaurant, office or industrial building.  If the components are right and installed right the result is right and is also reflected in an on time and budget project.

Currently we work with some of the most experienced subcontractors in the area.  We make a great team as not only are we like minded in a business sense but we have the same uncompromising attitude toward quality.  We all watch out for each other and punch out the project as we go.  This attitude not only results in a great product but is somewhat self serving as it avoids doing things twice.  You know the saying about not having time to do it right the first time…

A friend of ours has a beautiful house in an upscale local development.  They investigated the builder, saw his houses, and contracted for a design-build project.  As you read this the wood floors are cupped throughout the first floor, drywall is water damaged in multiple locations and one room is infested with mold.  The culprit; poorly installed roof flashing and ice and water shield.  It is the things you don’t see that matter the most in construction.

Contact us or stop by our office to discuss your next project.  Our passion for excellence combined with our business ethics and resumes make us unlike any other contractor in the area.  Our staff includes highly educated, LEED accredited professionals who are creative, current on the latest construction materials, methods and design and dedicated to our customers and community.

Emil Turean, President

Crown Construction Contracting

When to Hire a Public Adjuster

Earlier this year, one of our clients sustained serious damage from ice dams that formed during our treacherous winter.  Several areas of her oak hardwood flooring were cupped and buckled on much of the first floor of the house (almost 1600SF), walls were stained, cracking and tape joints were exposed, and window trims, floor base and door casings discolored in black (a possible indication of mold).

Our client contacted her insurance agent to file a claim for repairs, and he came to her home to make an evaluation as expected.  He then recommended a few of his favorite disaster repair companies to work up pricing so they could move along with the process and send her a check for the “agreed to” amount.

We opted to price up the work with our subcontractors, so our client would have a basis of comparison to the recommended contractors.  When pricing was complete by each party, it was determined that the other two bids were substantially lower and seemed to be lacking much of the appropriate work, which would in turn, devalue and depreciate the client’s home and home value.  She voiced her concerns to her agent, and asked many questions hope to understand why so many items were left out.  After her insurance premium had been increased over 40% per year, and received no response from the agent, she received a check in the mail for the lesser amount of the two prices submitted.

We suggested she contact a public adjuster to fight the needed work.  Public adjusters can help by:

  • Providing an educated opinion in his area of expertise
  • Evaluating your current homeowner insurance policy to determine what you are entitled to and what the insurer is required to provide legally
  • As public adjusters charge a fee (either hourly or based on a percentage of the settlement), there is incentive to reach a maximized agreement
  • Eliminating the stress you may feel by dealing with the insurance company (especially if they are unresponsive)

If you are in a situation where you feel you are not being treated fairly, and your claim is in excess of $10,000, it might be time to contact a public adjuster.

The process is on-going with this client, but we’ll post an update when a conclusion has been reached.

Amanda Regelin

Senior Project Manager (Residential and Commercial Divisions)

Please feel free to contact us at info@crownbuilds.com or 219-488-2400 for more useful tips, and don’t forget to view our latest projects at http://crownconstructionin.houzz.com/

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